Refund policy
At SARAHE, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer an easy return and refund process, under the terms outlined below.
✅ Return Eligibility
We accept returns within 7 days of delivery if:
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The item is unused, in its original packaging, and in the same condition as received
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The return request is made within 7 days of receiving your order
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You provide proof of purchase (order number or receipt)
❌ Non-Returnable Items
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Used or damaged products
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Items returned after 7 days
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Clearance or final sale items
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Gift cards or promotional items
🔁 Return Process
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Email us at saraheofficialsa@gmail.com with your order number and reason for return.
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Our team will confirm the return approval and send instructions.
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You must ship the item back to us (shipping cost is paid by the customer unless the item was damaged or incorrect).
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Once we receive and inspect the item, we will process your refund within 5–7 business days.
💸 Refunds
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Refunds are issued to your original payment method only
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It may take additional time for the amount to reflect in your account, depending on your bank or provider
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We will notify you once the refund is processed
📦 Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please email us immediately with photos and your order number. We will arrange a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank or credit card account
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Then contact your payment provider
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If you've done all of this and still haven't received your refund, contact us at saraheofficialsa@gmail.com
📩 Need Help?
For any questions about returns or refunds, email us at:
📧 saraheofficialsa@gmail.com
📍 Based in the United Arab Emirates, Saudi Arabia